Delivery & Shipping costs
How much is the delivery from the wellyou shop?
At the wellyou shop you will pay €4.95 for any order under 40€ in Germany, deliveries for Austria cost €7.50 this is with DHL. For deliveries for other countries in the EU it will cost 12.90€ and 14.90€ for Switzerland.
For orders to Switzerland you will receive a net invoice with the prices appearing without German VAT, they will be made up to meet Swiss VAT (8%). Any applicable tariffs (about 8%) must be compensated through your mailman or customs office.
For deliveries to nonEU countries within Europe will cost 19.90€ per shipment. For all other countries, the shipping cost is 24.90 euro per shipment.
How do I order from wellyou?
Select an article by searching or from a drop down menu.
Select where appropriate the size and amount.
Click on the button “add to cart” The article will appear in the shopping basket.
Once you have all your desired articles in your shopping basket click “checkout” and follow the instructions.
How much is the minimum order?
There is no minimum order value at wellyou shop.
How will the goods be shipped?
We send all deliveries with our logistics partner DHL (Austria sales sent through DHL or DPD).
If a valid email address is entered, then we will send a shipping confirmation when the package has left our distribution centre. The shipping confirmation will contain your delivery address, the package number and a link to DHL (DPD only works to a limited extent), this will allow you to determine the exact location of your package by using the tracking number. You can have a package delivered to a packing station.
Do you get free shipping through wellyou?
If your total invoice amount (value of goods) is more than 40 Euros then you will pay no shipping costs within Germany.
Can you make the payment by cash on delivery?
Payment by cash on delivery is convenient, easy and secure. You pay the invoice amount directly to the shipping carrier upon receipt. Please note this service incurs a fee of €3.60 and in delivery of the order an additional fee of €2.00 is charged directly by the shipping carrier. Currently, this service is only available in Germany.
How do I redeem my wellyou shop voucher?
To redeem a wellyou shopping voucher add all your articles to the shopping basket, carry on to the checkout and enter the voucher code, click “OK” and the shopping cart total will be automatically reduced by the amount of the coupon.
How long do deliveries take?
Within Germany our delivery time is 12 working days. If it is going to be longer than you will be notified via email as soon as your order leaves our warehouse.
What advantages do you have by registering for ‘My account’?
If you have bought products through the wellyou shop before you will have a online account set up with your customer name (email address) and a password that was sent to you.
In the “Welcome back” log you can see your last orders and from there select any of the products to be added directly to your shopping basket.
Furthermore, with an account you have the ability to modify any personal date. The advantage with a personal online account is that your shipping address will be saved but for your security all payment details will not be stored.
What can you do if you forget your password for “My account”?
If you have forgotten your password this is not a problem. Click on “Forgot password” when signed in to “Welcome back” by doing this a secure email will be sent, to the email address you registered with, containing a secure link. Click on the link in the email and you will be redirected to a page at the wellyou shop where you can enter a new password.