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Right of withdrawal

Right of Revocation

Right of Withdrawal

You have the right to return any product within 14 days without a reason.

Fourteen days from the date on which, you as the customer or a named third-party, which is not the carrier, has owned or taken property of the goods. If multiple items have been ordered, the fourteen days begins when the last item in the order comes into possession of the customer or named third party that is not the carrier.

To exercise your right of cancellation, you must inform us;

wellyou GmbH &Co.KG; Bornstr. 12;
20146 Hamburg,
Tel + 49 (0) 40 842 000 51;
Fax + 49 (0) 40 307304 02;

by means of a unique statement (such as a post office sent letter, fax or E-mail) of your decision to cancel this contract. You can use the attached withdrawal form however this is not compulsory. You can use any other clear explanation or the example form on our website ( which can be electronically completed and submitted.

We will delay transit with the confirmation of cancellation (such by email).

It is important that you submit your communication for the right of withdrawal within the revocation period and before the withdrawal deadline.

Consequence of revocation

If you cancel this contract, we will refund all the payments we have received (including cost of delivery (unless you have chosen a different delivery than the standard delivery we offer) without delay and within fourteen days of the date the revocation agreement was accepted by us. For this refund we will use the same means of payment that was used in the original transaction unless otherwise agreed expressly with you; any charges are calculated due to a change in payment. We can refuse refund until we have received the goods or you have demonstrated that you have returned the goods, depending on which the earlier date is.

You must return the good promptly and in any case no later than within fourteen days from the date at which you inform us about the revocation of this agreement to (wellyou GmbH & Co.KG; Bornstr.22. 12; 20146 Hamburg). This deadline is respected, if the goods are received after this deadline then you bear the direct cost of the return.

You bear the direct cost of returning the goods.

You may be charged for a possible loss in value of the goods, if this loss in value is due to unnecessary handling and functioning of the goods.
Withdrawal form online or withdrawal for as PDF.

End of cancellation policy

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